ACCESSIBILITY INFO FOR THE TERMINAL THEATRE
The Toronto Stage Company and The Terminal Theatre are committed to ensuring that everyone is welcome and supported when attending a performance, screening or event in our theatre. You may connect with us by email to discuss your needs in advance our email address is boxoffice@terminaltheatre.ca. During performances and screenings, you may speak to any member of our staff for assistance.
We are pleased to offer the following services and information to patrons with disabilities.
OUR BUILDING
Originally constructed in 1926 as a dry storage facility, the Queen’s Quay Terminal was converted into a mixed-use building in 1983, at which time the Theatre was established on its third floor. Given its age, The Terminal Theatre is mostly, but not completely barrier free.
ENTRANCES TO QUEENS QUAY TERMINAL
There are entrances on the North, East, Southeast, Southwest and West sides of the building. Each entrance is elevated from ground level. The North, East Southeast and Southwest entrances are accessible by stairs and a wheelchair ramp. The West entrance is accessed by a path that is on a slow incline to the doors.
YOUR ARRIVAL AND ACCESSING THE BUILDING
You may arrive at Queen’s Quay Terminal on foot, transit or by car.
IF YOU ARE ARRIVING BY TRANSIT
The TTC Route 510 Spadina and 509 Harbourfront streetcars stop directly in front of Queens Quay Terminal. The most direct entrance from the streetcar stop is the front doors on the North side of the building.
IF YOU ARE ARRIVING BY TAXI, RIDE SHARE, WHEEL TRANS OR ARE BEING DROPPED OFF BY CAR
The drop off point at Queens Quay Terminal is on the West side of the building near the residents parking ramp and the building’s loading docks. Please note that this is a pick-up and drop off zone only. There is no parking directly at Queens Quay Terminal for vehicles visiting the theatre.
IF YOU ARE ARRIVING BY CAR AND NEED TO PARK
The nearest accessible parking lot is located next door at Harbourfront Centre…add address…. The elevator from the parking facility will bring you up to ground level near the West Entrance to Queens Quay Terminal.
FINDING THE TERMINAL THEATRE
The Terminal Theatre is located on the third floor which is accessed by the South elevators in the atrium.
If you arrive through the main entrance on the North side of the building proceed through the lobby (past the North elevators which do not serve the theatre) and into the atrium. Use the South elevators to access the theatre.
WHEELCHAIR AND ACCESSIBLE SEATING
Accessible seating is only available on the orchestra level of The Terminal Theatre. Seating in the balcony requires the use of stairs to access your seats.
Seats in the front row of the orchestra are at floor level and are the most accessible to patrons with mobility needs. Designated wheelchair and companion spaces are also in this area as identified on our seating map. These seats are accessible through the lower lobby.
A secondary wheelchair seating area is located at the top of the orchestra section accessible through our upper lobby. Please note that there is no elevator within The Terminal Theatre. Patrons with mobility needs who need access to the upper lobby should check in with staff at the main entrance on the third floor. We will assist you in using the public elevators to access the upper lobby.
If you have a mobility device, but do not need wheelchair seating our staff will be pleased to store your device during the performance and return it to you at intermission and/or the conclusion of the performance.
WASHROOMS
The washrooms in The Terminal Theatre are in the lower lobby. There is a wheelchair accessible stall in both the men’s and ladies’ washrooms. There are additional accessible washrooms located in the public areas of The Queens Quay Terminal on the ground, third and fourth floor.
Gender neutral washrooms are not available at The Terminal Theatre. We encourage you to use the washroom in which you are most comfortable.
HEARING ASSISTANCE DEVICES
A hearing assist system is coming soon.
SERVICE ANIMALS
Accredited service animals are always welcome at The Terminal Theatre. Guide dogs or other service animals, including service animals in training, can accompany you to any performance, screening or event that is open to the public. If you are planning to bring a service animal to a performance, please advise the Box Office in advance so that we can ensure the appropriate services are prepared for your arrival. You can reach the box office by email at boxoffice@terminaltheatre.ca.
Please be aware that if a service animal is causing a disturbance for other visitors, you and your accompanying service animal may be asked to leave the theatre. Please note that you are responsible for picking up after your animal.
If you are a bringing a service animal, we recommend that you review any audience advisories about special effects that may affect your service animal during the production (i.e., loud noise, lighting effects, other animals, etc.). This information may not be known at the time of booking, but can be confirmed by our Box Office staff and/or on-site Front of House staff closer to the date of your performance.
SUPPORT PERSONS
We welcome support persons to accompany patrons with special needs.
We consider a support person to be an individual hired or chosen by a person with special needs to provide services or assistance with communication, mobility, personal care, medical needs or access to goods or services.
Every patron and accompanying support person attending a performance or event must have a valid ticket to that performance or event.
Admission prices will be charged for both attendees based on the location of the seating section chosen as per our regular ticket prices.
PURCHASING TICKETS
The Toronto Stage Company and The Terminal Theatre are committed to ensuring equitable access to performances and events for all patrons. To that end we have designed our websites and ticketing platform with accessibility in mind.
www.terminaltheatre.ca is designed to allow for the use of page reader software. The text on our site may be resized to suit your needs. You will also find digital copies of our house program that may be zoomed in to allow for easier reading.
Wheelchair and companion spaces are clearly identified on the purchasing page with the following symbols (insert symbols here).
For assistance purchasing tickets please email us at: boxoffice@terminaltheatre.ca or call us at: TBD
COMMUNICATION AND FEEDBACK
If you have comments or suggestions for us, please let us know. We welcome your feedback and your ideas about how to make The Terminal Theatre more accessible and enjoyable for everyone.
You may reach us in any of the following ways:
- Mail correspondence to The Terminal Theatre, Queens Quay Terminal, Third Floor, 207 Queens Quay West, Toronto, ON, M5j 1A7
- Send an e-mail to boxoffice@terminaltheatre.ca
- Telephone customer service at TBD
- Speak to our Front of House Managers or box office staff while on-site
If you are providing feedback, we ask that you please give your name and contact information (phone, e-mail and/or address) so we may respond.