PRIVACY POLICY

At The Toronto Stage Company and The Terminal Theatre we respect your right to privacy.  We are committed to protecting the personal information that you provide to us when you make a purchase, opt in to marketing communications or enter a contest.

This privacy policy governs the way The Toronto Stage Company and The Terminal Theatre collect, use, maintain and share the information we collect from you. This privacy policy applies to our website (www.terminaltheatre.ca and www.torontostage.ca), in person, telephone communications and to all of the products and services that we offer.

WHY AND HOW WE COLLECT YOUR PERSONAL INFORMATION

We will collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our site, register on the site, place an order, subscribe to our newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources that we make available on our websites, by telephone or in person. 

When interacting with us you may be asked for your name, email address, mailing address, phone number, or credit card information. You have the option to visit our sites anonymously. 

We will collect personal identification information from you only if you voluntarily submit that information to us. You can always refuse to supply personal identification information, except that it may prevent you from participating in the events, services and products that we provide.

NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about you whenever you interact with us. 

Non-personal identification information may include the browser name, the type of computer and technical information about your means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.

We engage in remarketing using Google AdWords and by using web browser cookies (see a description below), this technology allows us to reach patrons who previously visited our website and match the right patron with the right message on sites across the Internet. You may opt out of Google’s use of cookies by visiting Google’s Ads Settings.

WEB BROWSER COOKIES

Our websites (www.terminaltheatre.ca and www.torontostage.ca) use “cookies” to enhance your experience with us. Your web browser may place cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of our websites may not function properly.

HOW WE USE THE INFORMATION WE COLLECT

We collect and use your personal information for the following purposes:

• To personalize the your experience – We may use information in the aggregate to understand how our users as a group use the services and resources provided on our sites.
• To improve our websites and services – We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To improve customer service – Your information helps us to more effectively respond to your customer service requests and support needs.
• To process transactions – We may use the information you provide about yourself when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To administer a content, promotion, survey, or other feature.
• To send you information that you agreed to receive about topics we think will be of interest to you or that you requested.
• To send periodic emails – The email address you provide for order processing will only be used to send information and updates pertaining to your order. It may also be used to respond to your inquiries and/or other requests or questions. If you choose to opt-in to our mailing list, you will receive emails that may include company news, updates, related product, or service information, etc. 

If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email, or you may contact us via our websites.

HOW WE PROTECT YOUR INFORMATION

We adopt industry leading data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and any other data stored on our websites and servers.

Sensitive and private data exchange between you and our websites happens over an SSL secured communication channel and is encrypted and protected with digital signatures. Our websites are also in compliance with PCI vulnerability standards to create as secure of an environment as possible for you.

SHARING YOUR PERSONAL INFORMATION

We do not sell or rent your personal information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. 

We use third-party service providers to help us operate our business and websites and to administer activities on our behalf, such as ticket sales, contests and sending out newsletters or surveys. We may share your information with these third parties for those limited purposes if you have given us your permission.

COPYRIGHTS

The Toronto Stage Company and The Terminal Theatre provide access to a variety of resources including, but not limited to, text, photographs, graphics, images, illustrations, audio and video clips, logos (collectively, the “Content”) that are protected by copyright as a collective work and/or compilation under the Canadian copyright law, international conventions, and other copyright laws.

Any reproduction, modification, publication, transmission, framing, misuse, transfer, sales, or distribution of the Content of the Site is prohibited unless prior consent is obtained by us. 

Notwithstanding the foregoing, use of these resources may be used by our media contacts for promotion and news purposes but must not be archived for future use. Any notices and or credits on content, such as footage, photographs, images, and logos, must not be removed.

THIRD-PARTY WEBSITES

You may find advertising or other content on our websites that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and we are not responsible for the practices employed by websites linked to or from our sites. 

In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction with any other website, including websites which have a link to our websites, is subject to that website’s own terms and policies.

CHANGES TO THIS PRIVACY POLICY

The Toronto Stage Company and The Terminal Theatre have the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS

By using this website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACTING US

If you have any questions about this privacy policy, the practices of this website, or your dealings with us, please contact us at:

The Terminal Theatre

Queens Quay Terminal – Third Floor
207 Queens Quay West
Toronto, ON M5J 1A7

boxoffice@terminaltheatre.ca