TBD

BoxOffice@terminaltheatre.ca

Terms & Conditions

TICKET SALES TERMS & CONDITIONS AT THE TERMINAL THEATRE

BUYING TICKETS

Tickets for all performances at The Terminal Theatre and for other special events for which The Toronto Stage Company acts as ticket agent – can be purchased online through our website (www.terminaltheatre.ca), by telephone, or at The Terminal Theatre box office. 

ALL SALES ARE FINAL – THERE ARE NO REFUNDS OR EXCHANGES.  All prices and transactions are in Canadian funds.

PAYMENTS

Full payment is required at time of booking. Tickets will only be released to you once your ticket order is paid in full.

The Toronto Stage Company and The Terminal Theatre accept the following payment methods: American Express, MasterCard, MasterCard Debit, VISA, Visa Debit. We also accept Interac and cash at The Terminal Theatre box office.

TICKET PRICES AND PURCHASE LIMITS

The Toronto Stage Company, The Terminal Theatre and the companies and presenters that use our services and facilities, will individually set ticket prices. We reserve the right to change prices without prior notice. We may at our sole discretion use fixed or dynamic pricing.

We are entitled to implement ticket purchase limits per person or account holder, per credit card or otherwise (and either per performance or for the entire run of a show). When we impose ticket limits, we will post the details on our ticketing website (www.terminaltheatre.ca). If you violate these limits, we may at our sole discretion cancel any or all orders or tickets. We may also prohibit you from making future purchases.

Any tickets canceled due to violating the posted ticket limit may be refunded at face value (excluding fees). This includes orders associated with the same name, e-mail address, billing address, credit card number, or other personal information.

SERVICE CHARGES, TAXES AND CAPITAL IMPROVEMENT FEE

Please be aware that tickets purchased by phone or online are subject to service charges that may vary from event to event. The Terminal Theatre does not include service charges on purchases made at the box office.  

Service charges will be displayed as part of the complete ticket price when selecting your seats, on the purchase page and the confirmation page of our website.  When purchasing tickets by phone our team will advise you of the service charges prior to completing your purchase.

Each ticket includes 13% HST and a Capital Improvement Fee (CIF) of $2.50.  We use this fee to support the ongoing upgrades to the theatres’ technical resources.

YOUR TICKET IS A REVOCABLE LICENCE TO ATTEND A SPECIFIC EVENT

As the holder of a valid ticket you will be admitted to the theatre on the condition that you agree to the following terms and conditions of ticket purchase and the rules of sale set out herein. Any violation of these terms will entitle The Toronto Stage Company and the Terminal Theatre to, as applicable, seize or cancel the ticket, withdraw the license granted, refuse admission and/or expel a ticket holder, in each case without payment of any refund or other compensation. 

Your ticket is a personal, revocable license. Lost, stolen or destroyed tickets may not be honoured. The ticket may not be used for advertising, promotion or for any other trade purposes.

If the event you are attending has reserved seating, you must occupy your assigned seat, and you may not move to other locations in the theatre without permission.

The Toronto Stage Company and The Terminal Theatre reserve the right to expel any ticket holder from the theatre whenever we, in our sole discretion, determine that a ticket holder is disrupting the performance disrupting other patrons or behaving inappropriately.

RIGHTS YOU GRANT TO THE TORONTO STAGE COMPANY AND THE TERMINAL THEATRE

You, the ticket holder, grant The Toronto Stage Company, The Terminal Theatre and the companies and presenters who use our facilities a perpetual right to all photographs, video or audio recordings of you that may be made at the performance. You also grant the right to record, use, reproduce, broadcast, stream, sell and distribute any such photographs, video or audio recordings for any purpose.

OFFERS, SCALPERS, RESELLERS AND COUNTERFIT TICKETS

The Toronto Stage Company and The Terminal Theatre do not permit the resale of tickets by anyone, without the permission of The Toronto Stage Company and The Terminal Theatre. 

You are warned that tickets obtained from any source other than The Terminal Theatre, its website (www.terminaltheatre.ca) or box office may be lost, stolen or counterfeit tickets or tickets that are being resold. We may not honour such tickets and you may be refused admission.

You may receive special ticket offers from us. Most offers are personal, non-transferable, subject to availability, and cannot be combined with other discounts or applied to an existing order. Some offers may have a specific expiry date; those that don’t may expire without notice. 

Authorized resellers for events at the Terminal Theatre include co-producers, List to be compiled here.

ERRORS AND OMISSIONS

If the amount you paid for a ticket is incorrect (regardless of whether it is incorrect because of an error in a price posted for sale or otherwise communicated through marketing emails, or printed materials, etc), if you were able to order a ticket before its scheduled on-sale or presale date, or if a ticket was purchased that was not supposed to have been released for sale, then The Toronto Stage Company and The Terminal Theatre maintain the right to cancel that ticket (or the order for that ticket) and refund the purchaser the amount paid. This will apply regardless of whether the error occurred because of human error or a technical malfunction of the ticketing system. 

If a refund is processed in error, or a refund exceeds the original amount paid, we reserve the right to recharge the original method of payment used at time of purchase.

TICKET DELIVERY

Your tickets will be delivered by mail, accessed through your online account, or picked up at The Terminal Theatre box office. Your ticket will reflect the face value of the ticket and CIF (Capital Improvement Fund). Any applicable order fees or taxes and/or service charges will appear where applicable. 

Mailing fees and/or additional event fees may not be broken out on the ticket, which means the prices on the ticket may not add up to the total paid on the payment confirmation.

PAYMENT DISPUTES

You the ticket holder or your guests will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner in regard to tickets purchased. 

Without limiting the foregoing, you will not contact The Toronto Stage Company or The Terminal Theatre to seek a refund or exchange when that is prohibited by the rules or policies of The Toronto Stage Company, the Terminal Theatre, the show, Presenter or Producer. You will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets. 

Should you the ticket holder or your guests do so, the tickets may be canceled, and The Toronto Stage Company and The Terminal Theatre may, in our sole discretion, refuse to honour pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit future ticket purchases by any person who accesses or uses any associated online account or credit card (including any person whose name is listed thereon) or who otherwise breaches this provision.

TICKET ALLOCATION AND ON-SALE DATES

The Toronto Stage Company and the Terminal Theatre operate in Ontario, Canada and adheres to the Ticket Sales Act, 2017 (S.O. 2017, c. 33, Sched. 3 as amended). 

As the primary seller of tickets for The Terminal Theatre operated by The Toronto Stage Company or where we are presenting productions – and for other special events for which we act as a ticket agent – we will disclose the following information on our website (www.terminaltheatre.ca) prior to tickets being released for sale:

  • The total net capacity of the venue made available to the public for the run of the production.
  • The date and time when tickets will be made available for sale.
  • If tickets will be released in batches at on-sale, the class or classes of persons that are eligible to purchase tickets from each batch, and the quantity available in each of those batches. 

WEATHER & TRAFFIC

All performances will proceed as scheduled despite weather conditions and traffic delays.  During inclement weather, major events in the city or when construction is taking place along your route please allow extra time.  We advise you to check with transit providers in advance for delays and updates.  Tickets not used due to adverse weather conditions or other delays cannot be refunded. 

CANCELLED OR POSTPONED SHOW

In the event a production or performance is cancelled, postponed, rescheduled, or moved, The Toronto Stage Company and or The Terminal Theatre will attempt to contact you to inform you of the status of the performance you purchased, and to inform you of any refund, credit, or exchange procedures. 

For exact instructions on a cancelled, postponed, rescheduled, or moved event, visit www.terminaltheatre.ca or call TBD.

TICKET HOLDER ASSUMPTION OF RISK

Due to the nature of live performance, all artists, dates, venues, prices, seating and programs are subject to change. The Toronto Stage Company and The Terminal Theatre do not guarantee that you will be satisfied with the performance, or that it will be free of technical difficulties or that any particular cast member will be performing.

You the ticket holder voluntarily assume all risk and danger of personal injury and hazards arising from or related in any way to the performance, whether occurring at the theatre prior to, during or after the performance, and you release The Toronto Stage Company, The Terminal Theatre, and the companies and presenters who use our facilities from all liability, unless caused by (gross) negligence or wilful misconduct.