General
All guests must have a ticket to enter the theatre.
Infants 2 years of age and under will not be admitted.
All performances will proceed as scheduled despite weather conditions and traffic delays. Please plan to arrive early.
No outside food or drinks are permitted in the venue (water is okay).
Ticketing
Your tickets were emailed to you when purchased. You can add them to your Goggle or Apple wallet, print off the email, or just bring your phone and show the ticket QR code at the door. The box office is open prior to each performance and can help troubleshoot if needed.
All sales are final.
Exchanges
On Toronto Stage Company productions exchanges are permitted for a fee. Tickets can be exchanged for an alternate performance of the same production for a fee of $10 per ticket, subject to availability.
If your move results in a higher price ticket you will be charged the difference in addition to the exchange fee. If your ticket was purchased with a discount code that has expired, you will need to pay the difference between the discount rate and the current rate.
Exchanges are not available less that 72 hours prior to the start time of the show.
Package subscribers can make exchanges for an alternate performance within the same production for no fee.
Productions hosted by visiting companies may not offer exchanges. If they do, the above will apply.
Requests for exchanges may be made to boxoffice@torontostage.ca
Seating
The balcony and rows D through M in the orchestra are stair access only. Rows A, B, N and Boxes can be accessed without stairs.
There are only 2 aisles in the Orchestra. There are no aisle on the outside of the seats.
Please be in your seat by the start time for the show.
Latecomers & Re-Entry
Late comers and those who exit the theatre will not be seated until a suitable break in the performance in a seating location determined by the production. You may be seated in a seat at the back of the theatre or in the balcony to not disturb other audience members. For some performances latecomers and re-entry are not permitted.
Cameras & Recording Devices
The use of cameras or any recording device is prohibited unless specifically approved by a production. In the event a person is found to be using an unauthorized recording device they will be required to surrender or erase any photos or recordings. Repeat offenders will be asked to leave and no refunds will be issued.
Smoking
Our theatre and lobbies are a smoke-free environment. Any patron found to be smoking on premises will be asked to leave and no refund will be issued.
Lobbies
The lobbies typically open approximately 60 minutes prior to show time.
Cashless: We are a cashless venue. Our concessions can accept American Express, VISA, MasterCard, Interac, VISA Debit, MasterCard Debit.
Concessions: Concessions are open for your enjoyment throughout the evening. All items can be consumed in the lobbies as well as in the theatre. Following the performance the lobby will typically remain open for your enjoyment.
Coat Check: Coat check is available in the lower lobby – $3.00 per item. Space is limited and available on a first come, first serve bases. Mobility devises can be stored in coat check at no cost.
Getting Here
Location: The Terminal Theatre is located inside the Queens Quay Terminal Building 207 Queens Quay West, 3rd Floor (please use the South elevators to access the 3rd floor)
Transit: We area short walk from Union station via the York Street exit. Or take the 509/510 streetcar to the Harbourfront stop, directly in front of our building.
ParkingThere are various parking lots in the neighborhood. The closest lot is next door at Harbourfront Centre, accessed at Lower Simcoe and Queen Quay. The Terminal Theatre recommends booking convenient and affordable parking in advance through SpotHero, the nation’s leading parking reservations app.
To reserve your parking spot for the Terminal Theatre, visit the Terminal Theatre SpotHero Parking Page.
